Terms of Service
Last Updated: September 10, 2021
Welcome to GLENMI. These Terms of Service (“Terms”) govern your access to and use of our website, products, and related services.
By accessing or using this website, placing an order, or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree with these Terms, please do not use this website or purchase our products.
1. About Our Website
This website is operated by GLENMI (“we,” “us,” or “our”).
We sell artificial trees, artificial plants, decorative greenery, and related products through this website, including standard, customized, and made-to-order products.
We reserve the right to update, modify, suspend, or discontinue any part of the website or its services at any time without prior notice.
2. Eligibility
By using this website or placing an order, you represent that:
You are legally capable of entering into a binding agreement;
The information you provide is accurate and complete;
You will use this website in accordance with these Terms and applicable laws.
If you are purchasing products on behalf of a business, organization, or commercial project, you represent that you have the authority to act on behalf of that entity.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, materials, and other information displayed on our website are accurate.
However, artificial trees are manufactured products and may have minor variations in branch arrangement, foliage density, trunk texture, shape, color, and overall appearance.
Differences may also occur due to manufacturing batches, lighting, photography, display settings, or other factors.
We reserve the right to correct errors and update product information, specifications, or pricing without prior notice.
4. Product Specifications and Customization
Customers are responsible for reviewing product specifications before placing an order.
For customized or made-to-order artificial trees, customers may provide requirements regarding size, shape, foliage density, trunk design, colors, planters, materials, and other specifications.
Customers are responsible for confirming the final specifications before production begins.
Customized products may differ slightly from reference images or design concepts due to manufacturing processes and material characteristics.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An order is not considered accepted until we have confirmed or processed the order.
We reserve the right to refuse, cancel, or limit an order for reasons including, but not limited to:
Product availability;
Pricing or listing errors;
Incorrect customer information;
Suspected fraudulent activity;
Shipping restrictions;
Technical or system errors; or
Other legitimate business reasons.
If we cancel an order after payment has been received, we will generally issue a refund for the amount paid for the canceled order.
6. Pricing and Payment
All prices displayed on the website are subject to change without prior notice.
Unless otherwise stated, applicable taxes, duties, customs fees, shipping charges, or other fees may not be included in the displayed product price.
You are responsible for providing accurate payment and billing information.
By submitting payment information, you authorize the applicable payment provider to process the transaction for your order.
7. Shipping and Delivery
We will make reasonable efforts to process and ship orders within the estimated timeframe displayed on the website or communicated to you.
Standard artificial tree orders typically require 3–7 business days for processing, while customized, oversized, or made-to-order products may require additional production time.
Estimated delivery dates are not guaranteed and may be affected by factors outside our control, including:
Carrier delays;
Customs clearance;
Weather;
Transportation disruptions;
Incorrect shipping information;
Government restrictions; or
Other unforeseen circumstances.
Customers are responsible for providing a complete and accurate shipping address.
Additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
8. Returns, Refunds, and Exchanges
Returns, refunds, replacements, and exchanges are subject to our Return & Refund Policy.
By purchasing products through our website, you agree to follow the procedures and requirements outlined in that policy.
Customized, personalized, and made-to-order artificial trees may be subject to special return and cancellation conditions.
Nothing in these Terms limits any mandatory consumer rights provided by applicable law.
9. Acceptable Use
You agree not to use this website to:
Violate any applicable law or regulation;
Commit fraud or engage in deceptive activities;
Attempt to gain unauthorized access to our systems;
Interfere with the operation or security of the website;
Upload malicious software or harmful code;
Scrape, copy, or collect website content for unauthorized commercial purposes;
Impersonate another person or entity; or
Engage in any activity that may damage our business, website, or users.
We reserve the right to restrict or terminate access to the website if we reasonably believe that a user has violated these Terms.
10. Intellectual Property
Unless otherwise stated, all content on this website, including:
Text;
Product photographs;
Images;
Logos;
Designs;
Videos;
Website layouts;
Product descriptions; and
Other materials
is owned by or licensed to GLENMI and may be protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.
11. Third-Party Trademarks
Third-party trademarks, brand names, product names, and logos displayed on this website belong to their respective owners.
Unless expressly stated otherwise, references to third-party brands or products are made for identification or informational purposes only.
Such references do not necessarily indicate sponsorship, endorsement, partnership, or affiliation.
12. User-Submitted Content
If you submit reviews, photographs, comments, feedback, suggestions, or other content to us, you represent that you have the right to submit such content.
By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute the content for legitimate business and marketing purposes, subject to applicable law.
You should not submit confidential, proprietary, or personal information that you do not want us to use.
13. Website Accuracy and Availability
We strive to keep our website available and information accurate.
However, we do not guarantee that:
The website will always be available;
The website will operate without interruption;
All information will always be complete or error-free;
Product information will never contain errors; or
The website will be free from viruses or other harmful components.
We may temporarily suspend the website for maintenance, updates, security reasons, or other operational purposes.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, shipping providers, social media platforms, or other external services.
We do not control third-party websites or services and are not responsible for their content, availability, privacy practices, security, or policies.
Your use of third-party services may be subject to separate terms and policies provided by those third parties.
15. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and its content are provided on an “as is” and “as available” basis.
We make no warranties or representations regarding the website beyond those expressly provided by us or required by applicable law.
Minor variations in artificial tree foliage, branches, colors, textures, or shapes that result from manufacturing, materials, lighting, or handcrafted processes do not necessarily constitute product defects.
Nothing in these Terms excludes any warranty, guarantee, or consumer protection right that cannot legally be excluded.
16. Limitation of Liability
To the maximum extent permitted by applicable law, GLENMI shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to:
Your use of the website;
Your inability to use the website;
The purchase or use of our products;
Delayed or failed delivery;
Third-party services;
Website errors or interruptions; or
Other circumstances beyond our reasonable control.
Our liability will not be excluded or limited where such exclusion or limitation is prohibited by applicable law.
17. Force Majeure
We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, governmental actions, transportation disruptions, labor disputes, supply chain disruptions, technical failures, or other unforeseen events.
18. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless GLENMI, its employees, officers, representatives, and affiliates from claims, losses, liabilities, damages, and expenses arising from:
Your violation of these Terms;
Your unlawful use of the website;
Your misuse or improper installation of our products; or
Your violation of the rights of another person or entity.
19. Privacy
Your use of our website may also be subject to our Privacy Policy.
We encourage you to review our Privacy Policy to understand how we collect, use, and protect information.
20. Changes to These Terms
We may update or modify these Terms from time to time.
When changes are made, the revised version will be posted on this website with an updated “Last Updated” date.
Your continued use of the website after the revised Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
21. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to [State/Country], without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.
Any disputes shall be handled by the courts or dispute-resolution mechanisms having appropriate jurisdiction, subject to applicable law.
22. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in full force and effect to the extent permitted by law.
23. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and GLENMI regarding your use of our website and purchase of our products.